CS Agent Operations
Shadow mode — all decisions logged, nothing auto-sent
Processed Today
0
Auto-Sent
0
Awaiting Approval
0
in queue
Escalated
0
Action Queue
Cases waiting for human review — sorted by priority
Auto-Resolved Today
Sent without human involvement
Escalated Today
Sent to humans for handling
Performance — Last 7 Days
How the agent is performing
Auto-Send Rate
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Avg Confidence
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Cases by Category