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Alejandro Alfaro
Customer Service Representative — 30-Day Performance Review
Avg Score
—
scoring starts this week
Grade
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scoring starts this week
Cases Resolved
72
last 30 days
Cases Open
27
6 stalled (7+ days)
30-Day Score Trend
Weekly average call scores
Call scoring begins this week. Score trends will appear here as calls are reviewed by VERVE AI.
Dimension Breakdown
Performance across 5 CS dimensions.
Call scoring begins this week. Dimension breakdowns will appear here as calls are reviewed by VERVE AI.
Case Stats
Current month overview
Stalled Cases (7+ days)
6
- CASE138219 — RE: Order 86863 confirmed last modified 17/02/2026
- CASE145083 — missing item in order last modified 02/03/2026
- CASE145930 — Bench missing pulley last modified 12/03/2026
- CASE147262 — Requesting quote for upholstery last modified 12/03/2026
- CASE147435 — Swapping item in order last modified 16/03/2026
- CASE146299 — Metal Plate for No Gap Bench last modified 17/03/2026
Call Activity (7 days)
From Aircall — 48 calls total (27 inbound, 21 outbound), 146 min total talk time
Recent Scored Calls
AI-scored from Aircall transcripts
Call scoring begins this week. Scores will appear here as calls are reviewed by VERVE AI.
